Thank you for choosing Helitrax. We look forward to hosting your heli-skiing adventure. In order to make sure your experience meets your expectations; we ask that you take the time to read the important information listed below. Please don’t hesitate to call with any questions or concerns you may have. (This information is for guests who have already completed a reservation, for more general info, please see our FAQ page.)
Reservation Confirmation Email
Please check your reservation confirmation email and be sure that your ski date and your payment information is correct; please notify us promptly if changes are needed.
Day Prior Confirmation
The day prior to your first available heli-ski day, it is necessary to confirm you’re skiing with us by phone, email, or in person. You must do this prior to 2:00 pm MST.
This is to confirm that you are still planning on skiing with us and there have been no changes to your plans. In addition, we will provide you with the most up-to-date conditions and if there are any changes to the schedule for the day. If you have any changes or questions regarding your reservation, please contact us at 970.728.8377 or email@example.com.
Day Of Confirmation
On the morning of your heli-ski day, you are required to call the Helitrax status phone line (970.728.0688) at 7:30 am. Occasionally this time will vary, but we will inform you of any changes when you confirm the day prior to your trip. This call is dedicated to important info about your day.
Your Ski Day
Dress & Gear
Please come dressed as you would to ski or ride all day on the ski resort (please bring your own ski or snowboard boots). You may leave any extra gear, clothes or valuables at our office and headquarters in the Peaks Resort. We will supply you with an avalanche airbag pack. There is room in this pack for 1-2 small items only.
Our headquarters is just outside the south (spa) entrance to the Peaks Resort in Mountain Village. Our Physical Address: 136 Country Club Drive, Mountain Village, CO 81435
(Mountain Village is connected to the town of Telluride via a free 15-minute gondola ride. The two towns are very pedestrian friendly, with easy access to one another. If you intend to drive to Mountain Village, please allow yourself plenty of time for parking and riding the intercept gondola.)
Meet & End Times
Normally we meet at 8:30am, but this can vary. The office will verify this when you confirm with us the day prior to your trip. Meet time can vary for a number of reasons so please make note of the meet time for your day on the status line the morning of your trip. We expect you to be prompt, but request that you refrain from arriving early. A typical day ends between 2:00pm and 4:00pm back at the Peaks Resort.
Gratuity is greatly appreciated. If you feel the Helitrax team provided you with an exception experience, the suggested tip is five to ten percent of your trip cost per guest (i.e. $60 to $130 for a single day of heli-skiing).
Avalanche Transceiver Safety Information
Personal Avalanche Safety Equipment
Please understand that we limit the use of personal safety equipment on our heli-skiing trips, including guest’s own avalanche transceivers. We will provide up-to-date transceivers and airbag backpacks for all full-day, heli-skiing guests.
Any electronic device has the potential to interfere with the function of an avalanche transceiver. The following items are NOT allowed in the field on our heli-ski trips:
- iPods and other music players
- Cameras or other electronic devices with wireless and bluetooth capabilities allowed, but you must disable the bluetooth function
- Wrist watches with radio functions (example: GPS capability)
- Heart rate monitors
- Electrically heated gloves
The following items must be kept a minimum of 50cm away from your avalanche transceiver at all times:
- Cell phones (must be in airplane mode)
- All cameras
Skier Ability & Weight Information
It is imperative that you provide accurate information when filling out Helitrax forms.
Skiers should be Advanced with the confidence to tackle a variety of terrain and conditions in new or variable snow. Snowboarders should be Advanced with the ability to traverse in powder snow, by following a broken ski trail. Snowboarders need to have the ability to carry enough speed in a straight line to cross flatter terrain.
Although we offer skiing on a wide range of slope angles, all participants should be able to confidently execute solid linked turns on black ungroomed runs and in powder. You should be able to comfortably ski/ride in most conditions including powder, hard pack, wind crust, and on a spectrum of slopes with varying steepness.
You should have a sense of adventure and be in good physical condition. The better shape you are in, the better time you will have with us.
Skiers over 70 are welcome, but you need to have exceptional fitness and possess the skiing skill set described above. Skiing at 13,000 feet is quite a bit more challenging than at lower elevations.
Honesty about your ability and fitness will provide you the best experience. If your ability does not meet the criteria above, you may be flown out of the field with no refund applied. If you have any questions about your ability, feel free to give us a call.
Guest Weight Info
If you provide inaccurate body weight information, your group may be over our helicopter’s weight limit for the day. In this case, your group may be split up, or one member of the group may be canceled from the trip in order for us to stay within our weight limits. No refunds will be issued in this case.
If you provide inaccurate information about your skier/rider ability level, Helitrax reserves the right to fly you out of the field with no prorated refund.
Terms & Conditions
Our Reservation Policies
At Telluride Helitrax we pride ourselves on exceptional customer service and the heli-skiing experiences we provide. Please understand certain elements of the heli-ski experience are beyond our control including weather, snow conditions, and varying skier ability levels on a particular trip.
If you have not yet read our Terms and Conditions, please do so before making a reservation.
Please start to review our participant agreement and liability waiver here. You will be required to sign this waiver before your scheduled heli-ski day, when filling out your reservation form. Don’t hesitate to reach out with any questions or concerns.
COVID-19 PROTOCOLS & GUIDELINES
For the 2021-22 heliskiing season, Telluride Helitrax will be operating with COVID-19 protocols and guidelines to help keep our staff and guests safe. View all of our protocols and learn more here.
Frequently Asked Questions
For info on questions you may have prior to booking, please visit our FAQ page.